Template — review before publication. This policy is a starting point only and is not legal advice. Replace every highlighted [PLACEHOLDER], confirm that it reflects how NAZ Logistics actually handles personal data, and consider having it checked by a qualified adviser. Guidance is available from the Information Commissioner’s Office (ICO). Remove this box once reviewed.
1. Who we are
This website is operated by NAZ Logistics (“we”, “us”, “our”). We are the data controller for the personal information you provide through this website.
- Email: info@nazlogistics.co.uk
- Telephone: 07947 233050
- Registered / postal address: [BUSINESS ADDRESS]
- ICO registration number (if applicable): [ICO NUMBER]
2. What information we collect
When you submit our quote request form, we collect the information you choose to provide, which may include:
- Your full name and, optionally, your business name
- Your email address and phone number
- Collection and delivery postcodes and, optionally, full addresses
- Parcel details such as type, quantity, approximate weight and dimensions
- Your preferred collection date, the service you require and any additional instructions
- Your confirmation that you consent to us processing your enquiry
If you contact us by email or telephone, we will also hold the details of that communication. Please do not include sensitive personal information (for example health information) in the form.
Our hosting provider may automatically process technical information such as your IP address and browser type to deliver the website securely and to filter spam submissions.
3. How we use your information
- To respond to your enquiry and prepare a delivery quotation
- To arrange the delivery service you confirm, including sharing necessary details with the courier company carrying out the collection and delivery
- To contact you about your enquiry or booking
- To keep records as required for accounting, legal or regulatory purposes
We do not sell your personal information, and we do not use it for marketing unless you have separately agreed to this.
4. Our lawful basis
Under UK data protection law (the UK GDPR and the Data Protection Act 2018) we rely on:
- Steps prior to entering into a contract — processing your quote request at your request;
- Contract — arranging a delivery you have confirmed;
- Consent — which you give by ticking the consent box on our form, and which you may withdraw at any time;
- Legal obligation and legitimate interests — keeping business records and protecting our website from misuse.
[CONFIRM THE LAWFUL BASES THAT APPLY TO YOUR BUSINESS]
5. Who we share information with
- Courier partners — the courier company handling your delivery receives the details needed to collect and deliver your parcel.
- Website and form hosting — this website and its quote form are hosted by Netlify, Inc., which stores form submissions on our behalf and may process them outside the UK. [CONFIRM TRANSFER SAFEGUARDS, E.G. THE UK INTERNATIONAL DATA TRANSFER ADDENDUM / NETLIFY DATA PROCESSING AGREEMENT]
- Email provider — submissions are forwarded to our business email account, provided by [EMAIL PROVIDER].
- Professional advisers or authorities — where required by law.
6. How long we keep your information
We keep quote requests that do not lead to a booking for [e.g. 12 MONTHS]. Where you book a delivery, we keep relevant records for [e.g. 6 YEARS] to meet accounting and legal requirements. Form submissions are periodically deleted from our website host.
7. Cookies
This website does not use advertising or analytics cookies, and it does not store your form details in your browser. [UPDATE THIS SECTION IF YOU ADD ANALYTICS, CHAT WIDGETS OR OTHER THIRD-PARTY TOOLS]
8. Your rights
You have the right to request access to the personal information we hold about you, and to ask us to correct, delete or restrict it. You may also object to processing, request data portability, and withdraw consent at any time. To make a request, email info@nazlogistics.co.uk.
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
9. Security
The website is served over an encrypted (HTTPS) connection, and access to submitted enquiries is restricted to authorised people within our business.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.